FREQUENTLY ASKED QUESTIONS

1. How do I place an order?
   You can browse the products on our website, select the items you like, click “Add to Cart”, and then follow the prompts to complete the checkout.
2. How many payment methods can I use?
   We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal and other major payment platforms.
3. When will my order be shipped?
   Generally, orders will be shipped within 1-3 business days after the payment is completed. You will receive an email notification after the shipment with tracking information.
4. Can I change or cancel my order?
   If you want to change or cancel your order, please contact our customer service as soon as possible. We will only accept changes or cancellations if the order has not yet been shipped.
5. How do I request a return or exchange?
   Please refer to our Refund and Return Policy for the specific process of returns and exchanges. You can submit a return request by emailing help@happionary.shop.
6. How do I track my order?
   Once your order is shipped, you will receive an email with a tracking link. You can check the shipping status of your package by clicking on the link.
7. What if there is a problem with the item I received?
   If you received a damaged or wrong item, please contact us within 48 hours of receiving the item. We will assist you in processing a return or exchange.
8. Can I shop in-store?
   Currently, we only offer online shopping services. You can purchase through our website and enjoy convenient door-to-door service.
9. What if I am not satisfied with the product?
   We want you to be satisfied with your purchase. For a refund or exchange, please refer to our Refund and Return Policy for specific procedures.
10. What are the working hours of customer service?
    Our customer service team is available from 9:00 AM to 5:00 PM PST on weekdays. If you have any questions, please feel free to contact us.
11. Where can I find more information about the product?
    The detailed information and specifications of each product can be viewed on the product page. If you have other questions, please feel free to ask our customer service.